FAQ

PRODUCT

Tell me about sharpcut products
We are an official retailer and manufacturer sourcing and making the majority of our personal grooming and gifts products in Australia. The majority of our products are 100% natural, 100% vegan, sulfate free, paraben free and good for you and the environment.

Do sharpcut personal grooming products contain Certified Organic Ingredients
Wherever possible we choose certified organic ingredients. These ingredients are marked with an * in the ingredient list for each product.

Since there are no preservatives, how long do your personal grooming products last
Unopened, these products have a shelf life of 24 months. After opening, all products should be used within 12 months for maximum effect.

Why do you stock other brands
We add products that complement our range to meet customer needs, so we partner with high quality select brands to achieve this outcome. The ownership rights of these other brands we stock belong to the original manufacturer.

Do you test your personal grooming products on animals
No, nor do any of our partner brands.

Are your products genuine
Absolutely.

Can you send me a sample
Sorry we don’t do samples.

Do you do wholesale
Sorry we don’t do wholesale.

ORDER

Are my details safe when ordering
Yes, our site is built upon the secure Shopify platform that offers best in class security that is regularly updated to counter any online threats. We do not store any credit card details on our site, so your information is always secure.

I forgot my password
If you have forgotten your password, you can request a password reset.

How can I change my account details
You can change your details any time by logging into your account and editing your profile.

I cannot complete my order
Firstly check you have filled out all required fields on the checkout page. If you still are unable to place your order then contact us explaining the problem.

How will you confirm my order
When your order is received, we’ll send you an email to confirm it. If for any reason you do not receive this email, please check your spam and / or junk mail folders before contacting us.

How do I track the delivery of my order
You will receive an email with your confirmation of delivery which will have your tracking code to monitor. If for any reason you do not receive this email, please check your spam and / or junk mail folders before contacting us.

What happens if I’m not in when my order arrives
If you're not available to take delivery, the carrier may at its discretion leave in a safe location or leave a card for collection.

I’m missing an item, have a wrong item or have damaged items
We take great care and pride when packing your items. We scan all contents so if things go astray or get damaged, please contact us immediately with your order number and we will resolve.

GENERAL

What payment types do you offer
We accept all Credit Cards, Google Pay, Apple Pay, Shopify Pay and PayPal.

Can you deliver to multiple addresses
We are unable to deliver to multiple addresses per order. If you’d like delivery to multiple addresses, please place a separate order for each unique address.

Do you deliver internationally
No, we deliver Australia wide only.

Can you send us a donation
We strongly believe in helping people and the environment and already allow one charity organisation only to disperse funds anonymously for us.

Do you have any physical stores
sharpcut is online only. This allows us to create and stock a large range of specialised personal grooming and gifts products, and pass on the benefits of amazing prices and service with free delivery directly to you.

Any other questions please send to hello@sharpcut.info